Our Services

All our services are delivered as part of our innovative ‘Three Step Approach’ to promoting independence and includes the provision of:

  1. Step 1 – Residential Care Services
  2. Step 2 – Supported Living Services
  3. Step 3 – Outreach Services

This allows service users to live in accommodation that is appropriate to their specific needs and to progress along their own individual path towards independent living at a pace that is suitable to them.

For more information regarding the specific services we provide, please click on the links below to view the brochures.

Person Centred Planning

Service User Strategic Day

Every support package is tailored to meet the assessed needs of each individual and can be flexibly and responsively adapted as circumstances / needs change.

We actively encourage each individual to develop their own ‘SMART’ support plan which identifies a range of personal development and other independent outcomes which are:

  1. Specific
  2. Measurable
  3. Achievable
  4. Realistic
  5. Time specific

This outcome based approach to achieving improved levels of independence and personal development over time enables each person to take more control of their lives.

Through successful achievement of small goals, larger and more complex tasks / problems can be tackled and overcome. This progression from one positive achievement to the next helps build greater self confidence, self reliance and independence.

Quality Services

Our internal and external quality assurance bench marking systems enable us to evidence good practice and value for money.

We have consistently received good Care Quality Commission reports and Grade ‘B’ Supporting People Quality Assessments.

Find our reports Kings Court on the Care Quality Commissions Website:

We complete our own quality assurance audits on a quarterly basis. We value and regularly collect feedback from service users, professionals, families, significant others, staff and external bodies.

To submit feedback please email us at: ctwine@sisw.co.uk

In addition Supported Independence seeks to provide high quality services by:

  1. Promoting cross-agency team work with other support and advocacy services
  2. Measuring success against clear outcomes
  3. Providing customer and solution focused services
  4. Responding rapidly and flexibly to new and changing situations.

Some feedback from Professionals and Inspectors:

Chester house offers a structured environment with a staff team that the Service user knows and trusts, therefore she feels she is kept safe.

I have no criticism to make, rather would like to say we need a place like Chester house that is willing to take the more disruptive patients.

Going the extra mile and being incredibly flexible in trying to find ways to engage and protect him.

Please thank the team for the hospitality shown to myself at a recent inspection visit.

Thanks to all your team for all the work done in helping my client with his rehabilitation form hospital.

Congratulations and well done to Supported Independence on achieving Investors in people and CQC registration. I look forward to continuing to work in partnership.